NOTICE OF DATA SECURITY INCIDENT
Andover Eye Associates (“Andover”) is providing notice of an incident that may have impacted the privacy of information related to certain individuals. While Andover is unaware of any actual or attempted misuse of information in relation to the incident, it is providing affected individuals with information about the incident and steps individuals may take to help protect their information should they wish to do so.
What Happened? On June 10, 2025, Andover was alerted to suspicious activity in two employee email accounts. Andover promptly launched an investigation to determine the nature and scope of the activity. The investigation determined that an unauthorized actor gained access to certain emails within these accounts on May 28, 2025. Following the investigation, Andover undertook a detailed review of all emails potentially impacted to determine the information present in these emails and to whom it was related. On November 4, 2025, Andover finalized this review and identified who could have been affected and the categories of data impacted by this event.
What Information Was Involved? Andover determined the type of information potentially impacted by this incident varies by individual, but may include name, address, Social Security number and medical information.
What We Are Doing. Andover takes the confidentiality, privacy, and security of information in its care very seriously. Upon discovery of the event, Andover conducted a diligent investigation to confirm the full nature and scope, took prompt steps to ensure security of its environment, and conducted a comprehensive review of the information potentially affected.
Andover is also mailing notification letters to affected individuals for whom it has a postal address. If you did not receive a notice letter but would like to inquire as to whether you were impacted, you can call the number below.
What You Can Do. Andover encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and credit reports for any unauthorized or suspicious activity. Individuals can also review the Steps Individuals Can Take to Help Protect Their Information below for further guidance.
For More Information. We understand you may have questions about the incident that are not addressed in this notice. Representatives are available to assist you with questions regarding this incident, from 9 a.m. to 9.pm. Eastern Time, excluding holidays. Please call the help line at 1-888-406-8975. You may also write to Andover at 138 Haverhill Street, Suite 104, Andover, MA 01810.
STEPS INDIVIDUALS CAN TAKE TO HELP PROTECT THEIR INFORMATION
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
Full name (including middle initial as well as Jr., Sr., II, III, etc.);
Social Security number;
Date of birth;
Addresses for the prior two to five years;
Proof of current address, such as a current utility bill or telephone bill;
A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
Equifax
Experian
TransUnion
https://www.equifax.com/personal/credit-report-services/
https://www.experian.com/help/
https://www.transunion.com/data-breach-help
1-888-298-0045
1-888-397-3742
1-833-799-5355
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
TransUnion, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788
Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013
TransUnion, P.O. Box 160, Woodlyn, PA 19094
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-576-6300 or 1-888-743-0023; and https://www.marylandattorneygeneral.gov/. Andover is located at 138 Haverhill Street, Suite 104, Andover, MA 01810.
For Massachusetts residents, you have the right to obtain any police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event.